Libraries in January 2021 National Lockdown

Published: 07 January 2021

In line with government guidance, whilst the Mobile will still be out and following its regular timetable, there will be no customer access onto the Mobile Library as of Wednesday 5 January 2021.

We look forward to welcoming customers back on board for browsing when lockdown lifts.

Pending further guidance, we are aiming to offer the following alternative arrangements:

Reservations

Customers will be able to place reservations via the LibrariesWest website. When reservations are available for collection, staff will call to arrange a collection date and time.

Click and collect service

The mobile library is offering a non-contact click and collect service. Customers can email mobile.library@n-somerset.gov.uk or call 01275 888 864 to place an order. More information on the click and collect service can be found at www.n-somerset.gov.uk/librarycollect. When orders are available for collection, staff will call to arrange a collection date and time.

Returning library books

Library Loans have been extended. If customers direct enquiries to you, please inform them that items can be returned via the bookdrop point outside the Mobile Library. If customers need help with items currently on loan, ask them to email mobile.library@n-somerset.gov.uk or call 01275 888 864.

For staff safety the Mobile Library may need to run a reduced timetable. We will email you as soon as possible to let you know when this will occur.

We are still asking that customers help us to stay safe by maintaining a two-metre distance from others outside a bubble or family group when they are waiting to collect books.

If circumstances mean that it is not possible for customers to access any of our libraries in person, including the Mobile Library, ask them to email library.volunteers@n-somerset.gov.uk or call 01934 426 657 as they may be eligible for our Home Library Service.

Libraries are more than just a physical space and we aim to continue to deliver a range of services, including access to eBooks, eMagazines and eResources.

Online library from home

https://www.n-somerset.gov.uk/onlinelibrary

Including eBooks and audio books.

Enquiry service

https://www.n-somerset.gov.uk/my-services/libraries-leisure-open-spaces/libraries/library-enquiry-centre

To join online visit www.librarieswest.org.uk/join

Please email libraries@n-somerset.gov.uk or ring 01934 426 834 with any queries. For the latest updates follow us on Twitter at @nsomlibraries or follow us on Facebook /NSlibraries